Shipping policy

We provide standard, safe and professional global cross-border shipping services for all vinyl record, CD and music collectible orders worldwide. Recognizing that physical music media are fragile, pressure-sensitive and scratch-prone special commodities, we have formulated exclusive customized packaging standards for records and CDs to minimize transportation risks and ensure that every ordered product can be delivered to customers in intact and perfect condition.
All physical music products will be strictly inspected for appearance and quality before shipment to confirm no damage, scratches, stains or defects. For vinyl records, we adopt multi-layer anti-collision and anti-pressure protection: equipped with professional anti-static inner sleeves and dust-proof outer sleeves, wrapped with thick high-density bubble film in all directions, matched with hard cardboard reinforcement on both sides, and finally packed in customized thickened rigid cartons. All gaps are filled with buffer materials to prevent shaking, collision, extrusion and friction during long-distance transportation. For CD products, we use professional anti-scratch protective sleeves and shockproof packaging boxes to effectively protect discs and shell structures. Every package will be affixed with obvious "Fragile Goods" warning labels to remind logistics operators of careful handling.

Shipping Fee & Delivery Time

  • Orders under £50: A fixed shipping fee of £9.50 is charged, with an estimated delivery time of 2–17 working days.
  • Orders £50 and above: Enjoy free standard global shipping service, with an estimated delivery time of 3–25 working days.
All valid orders with confirmed payment will be processed, inspected, packaged and dispatched within 1–3 working days. Weekends, statutory public holidays and festival rest days are not included in the order processing cycle, and the delivery time will be postponed accordingly. After the parcel is successfully dispatched, we will immediately send the official unique logistics tracking number to the customer's registered email address. Customers can check the real-time logistics trajectory, transit status and estimated delivery time of the parcel online at any time.
All international cross-border orders shall be borne by the buyer for all import duties, value-added taxes, customs clearance handling fees and other incidental fees generated in the destination country. We will provide complete, formal and compliant customs declaration documents and shipping certificates to assist customers in completing smooth customs clearance. All quoted delivery cycles are reference values only. Delivery delays caused by objective uncontrollable factors such as customs random inspection, global logistics backlog, extreme severe weather, remote area transit distribution and policy adjustment are not within our responsibility scope, and we will not bear any related losses.
If customers receive damaged packages, scratched, deformed or defective products, wrong albums or missing goods, please take intact photos and videos of the outer package and problematic products within 48 hours of receipt, and contact our official customer service with your order number. Our team will verify the problem efficiently and provide targeted after-sales solutions such as full refund, free replacement and partial refund to fully protect your legitimate shopping rights and interests.